Voice of the Hiring Manager…. What do they want from your teams?
Ask your Hiring Manager what they actually want from your HR and Recruitment teams
If I hear “We know exactly what our hiring managers want and are hitting our targets” Im going to go crazy.
When was the last time you asked a hiring manager, recruiters and HR teams what they wanted from your processes. What is the output that they want?
“We meet with our hiring managers once a week face 2 face and they love that personal service”
Do they want to have a 1 hour meeting every week? Why would they want to give up 2 hours of their day to get to a meeting and back, that they could have on the phone every 2 weeks.
“Finding candidates as quickly as possible and filling the vacancy is the most important thing to my hiring manager”
It may have been last year, now it might be on-boarding and hitting the ground running. Its all very well, finding candidates and getting an offer accepted, but if it takes them a week to get their logins and access….. whats the rush?
“We know what the problems are and how to fix them”
How do you know? You don’t, you are presuming! ask your internal customers and give them what they actually want.
“things are fine at the moment, we haven’t heard any complaints from the business”
If you go for a meal and the food is average, and the waiter asks you how it is, 99% of Brits will say “fine thanks” Its the same with our internal customers and Hiring Managers. They are not going to complain unless there is a huge problem with “their meal”. Let’s ask them how they think the meal could have been improved.
“We are hitting our KPIs quarter on quarter”
Who created your KPIs? An HR director who is out of touch with the businesses and has been out of the trenches for too long? A recruitment manager who has only been in the business for 6 months? Time to Hire and a hiring manager feedback survey is not good enough anymore
Step 1) Get a selection of your hiring managers and HR stakeholders in a room
Step 2) Ask them what they want from a recruitment or HR process
Step 3) Ask them how they think it could be improved
Step 4) Make the changes
Step 5) Measure the changes
You dont need a new RPO or ATS!
